Macau, Macau
Not resolved

I have just had the worst experience in my life ... Purchased three shirts for my husband as a gift at the Nautica outlet in Macau ... Asking if I could return it if it was too small ... The shop assistant said yes no problem ... I left store with a handwritten receipt as their systems were down. The next day I returned it to swap for 3XL sizes ... Which they did not stock so I requested a credit on my Visa ... After being in store for nearly 2 hours ... No credit refund was approved! The store could not give me a refund on my visa, I had to walk to the stores bank which advised that it takes 45 days for a credit in Macau ... I left the store with 3 X 2xL shirts I cannot use ... Feeling very frustrated!

I feel robbed ... Please can you assist me ??

My email address :

Reason of review: Problems with payment.

I didn't like: Worst customer experience i have ever had.

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